LFS Professional Standards of Practice
Consultation:
Except in unusual circumstances, Liquid Fusion Studio will make one free, introductory visit to our prospective *local clients. Subsequent calls will be part of a billable assignment, unless both parties agree otherwise.
Speculative Work:
Client organizations should not ask for work to be done “on speculation”—(i.e., to have the assignment contingent on approval of the work). Speculative work is subject to widespread abuse, increases prices, and is otherwise unprofessional. Please read more about Speculative Presentations HERE.
Estimates & Proposals:
Once sufficient information is provided, Liquid Fusion Studio will prepare a written estimate or proposal of assignment schedule, costs, and terms and conditions. When sufficient detailed information is not provided, it is the obligation of Liquid Fusion Studio to say so. If information is unavailable, pricing should be based on an hourly labor rate with frequent reviews of time expended. In most cases, no assignment will commence without a signed acceptance of the estimate or proposal, or a purchase order authorization.
Billing:
The client organization has the right to expect that the price on an estimate or proposal, plus additional expenses and taxes, will be the invoiced price unless otherwise appended, verbally or in writing, before invoicing.
Confidentiality:
The client organization can expect that any information or material provided will be treated confidentially, and that all reasonable efforts will be taken to safeguard it. If requested, Liquid Fusion Studio will sign a nondisclosure agreement if and when presented by the client organization.
Conflict of interest:
When Liquid Fusion Studio is engaged in advertising and public relations we will not work with clients who are directly competitive. However, due to the nature of our business and the wide and varying client base that we have there will be times when we will have to professionally overstep that boundary. Where there is concern about conflict of interest, it is the responsibility of Liquid Fusion Studio to inform the first client of the intention of the latter client.
Working arrangements:
Unless otherwise stipulated, every assignment is considered to comprise two equal sections: product specifics, market objectives, budget and approvals are the responsibility of the client organization; conceptual approaches, creativity, management, and production expertise are the responsibility of Liquid Fusion Studio.
Submissions:
It is the responsibility of Liquid Fusion Studio to recommend what, in it's professional opinion, is the best way to meet our client’s objectives. Similarly, it is also the responsibility of Liquid Fusion Studio to follow the direction, input, criticisms, and comments of the client organization closely.
Ownership:
The final output of Liquid Fusion Studio becomes, after payment, the property of the client organization except in the case of illustration or photography, or where otherwise indicated. However, all preparatory materials (sketches, concepts not utilized, artwork, mechanical files, computer files, etc.) remain the property of Liquid Fusion Studio.
Approvals:
It is the "sole responsibility of the client organization" to review all material before production and to attest to its accuracy.
Non use:
In accordance with accepted professional services practice, the client organization is financially obligated for work done, whether or not it is utilized. In the event of dissatisfaction, Liquid Fusion Studio will resign at the earliest possible date and make an effort to find another firm to continue.
Deposits, Payments and Refunds:
Once we have come to an agreement on project details, timeline and price; if requested, we will prepare a project development contract for you to review, sign and send back with your deposit. Contracts are not required for projects under $1,500.00 unless specifically requested by the client organization. Any project quoted at or under $750.00 USD will require payment in full prior to work commencing.
The signed contract and 70% deposit of the billable hours, plus the cost of any additional services or third party software are required before we schedule a time slot for your project. The remainder of your balance will be due upon the day of project completion. Once we have received your 70% deposit and signed contract, we will provide you with a copy of the fully executed contract, a receipt for your deposit and your project start date. All projects are scheduled on a “first come, first served” basis. We will do out best to adhere to the stated turn around time of your project, but in this business there are constant variables that will offset that time frame. We do not offer any sort of guarantee that would envelope discounts or forfeiture of payment(s) or deposits if we exceed our estimated time frame.
Upon receipt of your deposit and contract (if applicable), the developer in charge of your project will email you to confirm receipt of your deposit/contract, give you their direct contact information and possibly provide a list of items which will be needed from you over the course of development. You will need to let us know the navigation links you would like (such as home, about us, services, etc) and supply all text and/or product information to be included on your site. In addition, you may also supply material such as company logo, personal photos, etc, if desired.
If you have any guide sites you would like us to refer to when designing your site or if you have any preference as to colors, style, etc please offer that information as well. For E-Commerce sites that require us to enter products for you, we will need you to supply a listing the following: Product Name, Unique Product ID Number (if any), Product Description, Options (if any – size, color, etc), Price, Approximate Weight, Number in Stock, as well as the product photos named in correspondence with the Product ID Number on the spread sheet.
Ideally, all of the above information should be supplied prior to us getting started. Work will commence on your scheduled start date. The developer in charge of your project will contact you on that day to confirm that we are getting started.
By using our company and making the initial payment you are stating that you agree our terms as well as to waive the right to a "Charge Back" on your credit card or via Paypal if that is your payment method, and if one occurs, you agree to be responsible for the charged back amount, plus any and all legal fees pertaining to the legal proceedings that will follow. Once work commences all payments become non-refundable. By submitting payment to us to begin work means you have read these terms and conditions and you agree to abide by them.
Liquid Fusion Studio